UNITED KINGDOM

All packages are sent by the selected shipping method and typically take 1 to 5 days for UK delivery from the point of dispatch. Where a tracked shipping service has been selected, you will receive full tracking details once the order has been dispatched.

EUROPEAN UNION

Orders are sent by the selected shipping method from the UK and typically take 2 to 7 days for delivery, from the point of dispatch. Where a tracked shipping service has been selected, you will receive full courier tracking details once the order has been dispatched.

All orders are subject to UK VAT (sales tax), but are not subject to local import duties.

CANCELLATIONS

If you decide to cancel your order prior to shipping, please telephone us on +44(0)1173180608 or email us at atelier@brownintown.co.uk .

We will cancel your order immediately and issue a full refund of your payment. A confirmation of this cancellation will then be emailed to you. Unfortunately once the order has been shipped, cancellations are no longer available and the order falls under our return/ refund policy, detailed below.

RETURNS & REPLACEMENTS

If you are not completely satisfied with your purchase, you can return it within 30 days of purchase, for an exchange or a refund. Returns that are received after 30 days may be accepted at our discretion with a credit note issued for use on our website.

Returns address:

RETURNS
Brown in Town
Basement
Bangshanky
76 Colston Street
Bristol BS1 5BB

CONDITIONS

• Non-faulty returns are at the customers cost.

• All items must be returned in the same saleable condition as you received them, with the original packaging and tags included.

• You must enclose your details and the order number, which can be found on your email invoice.

• If you are returning goods from outside of the EU, please write “Returning Goods to Sender” on the customs form and on the package itself, as this will stop the parcel being subjected to any customs charges. If we are charged clearance fees to receive your return, we reserve the right to refuse delivery or charge the fees back to you.

• If you require an exchange for your goods, please give us full details of your requirements. Items taken in exchange for return goods are subject to a postage charge as well as any additional cost of the replacement item.

• We recommend that you obtain proof of delivery for any returned items as we are not liable for goods and packages lost in transit.

PAYMENT TYPES

Brown in Town Limited accepts payment by Visa, Mastercard, American Express and Izettle. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delays or non-delivery.

WHEN DO WE TAKE YOUR PAYMENT?

We will take payment once your card details have been processed through the check out page of our site.

DELIVERY ADDRESS

Brown in Town Limited operates an address verification system (AVS) for your security. Orders can fail the verification process if the Billing and Delivery address do not match the card you are using for purchase.

CONFIRMATION OF YOUR ORDER

Orders are subject to acceptance and availability. Once we have received your order we will send a confirmation email to the email address you provided during the checkout process.

STOCK AVAILABILITY

Once all the details associated with your order have been confirmed and submitted by you we will send you an email confirming that we have received the order. This confirmation email is not a guarantee of stock availability. In the rare instance that we are unable to fulfil your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible.

COLOUR REPRODUCTION

We make every effort to describe and display items as accurately as possible, however, colour displays can vary depending on your computer settings, which means that exact colour matches are not possible so the colours of the products you order may differ from what you see on screen. We cannot guarantee that product descriptions, colours or the other content is accurate, error free or complete.

GENERAL

Brown in Town Limited reserves the right to refuse any order.

DATA PROTECTION

We do not share any data collected via our website with any 3rd party partners.

SALES RESTRICTIONS

Brown in Town Limited reserves the right to refuse any order at any time for any reason, without needing to state the reason for any such refusals. Sales restrictions currently in place include, but are not limited to: restrictions on sales to known high risk territories; to locations where known distribution problems exist; to individuals where insufficient identity verification has been obtained to process a payment.